What are 2dmart’s Shipping Options?

 

1. Free standard shipping

We offer FREE shipping for worldwide. (For special products, it will be charged a shipping fee.) Shipping promotion is only valid for shipping addresses worldwide excluding remote areas.

 

Shipping Methods	Charges	Areas	Shipping Time
Standard Shipping	$0		7-10 business days
Expedited Shipping	$5		5-8 business days
Remote International Shipping	$10	Outlying territories	15-30 business days

 

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 30 days of receiving your shipping confirmation email, please contact us at service2dmart@hotmail.com with your name and order number, and we will look into it for you.

Shipping to P.O. boxes

We don't ship to P.O. boxes. Orders which have P.O. as the addresses will be automatically canceled.

Refunds, returns, and exchanges

We accept returns up to 14 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

We don't accept returns, only refunds or replacements. In the event that your order arrives damaged in any way, please email us as soon as possible at service2dmart@hotmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at service2dmart@hotmail.com.

Please find check our detailed Refund Policy